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    Atlassian training

    Managing Jira Service Projects

    Learn how to set up and configure Jira Service Management to fit your business and customer needs

    JIRA@2x
    In this course, you will learn: How to help your service teams by creating queues and automating common tasks, How to help your customers by creating SLAs and customizing the Customer Portal & more and How to create and administer your service projects

    This is an introduction to creating a service desk for your customers and managing a service project using Jira Service Management. You'll get experience performing the most crucial configuration tasks to set up your service project and customer portal. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, using a linked knowledge base, adding participants, and automating your service project. The course includes a variety of business use cases to assist you in understanding how to manage a service project, and best practices are emphasized for each topic.

    The course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers. This course is designed for Cloud, Data Center, and Server customers.

    If you're solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. If you're also responsible for setting up Jira company-wide, you should have completed Jira Administration Part 1 or have equivalent experience.

    Topics

    • Introduction to Jira Service Management
    • Creating a service desk
    • Setting up request types for your customers
    • Creating queues for your service teams
    • Creating service level agreement (SLA) metrics
    • Linking your service desk to a Confluence knowledge base
    • Adding an email address to accept email requests from your customers
    • Branding your customer portal and global help desk
    • Adding agents, customers, and other Jira users to your service desk
    • Automating your service desk

    Prerequisites

    None

    Certified training

    Trainees will receive an official certificate of attendance upon completion.

    Training Partner Dec 20210

     

    Duration:

    One day

    Type

    Hands-on course with a lot of exercises and learning material

    Audience

    Anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers

    Upcoming trainings

    Online (EN)

    09/09/2022

    Book

    €1,050

    Price per participant

    Empower your entire team with new skills

    Contact us to plan this training just for your team.