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User surveys and customer satisfaction surveys

With user surveys, you gain quantitative information about your service’s users, their needs and customer satisfaction. Surveys are a quick and cost-efficient way to find out about their opinions, needs and attitudes. We tailor and design the surveys specifically for your needs. By combining qualitative and quantitative information you gain in-depth information about and an accurate insight into your customers.

Where usability testing is the best method for studying actual use and usability, surveys are a reliable method for gathering information about opinions, subjective experience and attitudes.

UX RESEARCH

Raino Vastamäki

UX Research Director

raino.vastamakiconsultancy@eficode.com +358 (0) 50 309 6169