User research
Better user experience through research
Stay ahead of your competitors and customers' needs through user research
A pleasant user experience is a prerequisite for service success. Good usability in turn facilitates the smooth and efficient use of products and systems. A user and customer study gives you valuable information about the expectations, objectives and needs of customers and users. This understanding is particularly necessary when you are developing a new service or your existing service requires significant renewal.
Ensure the usability of your service and make better decisions
Base your development decisions on evidence. We offer extensive research services for all needs. As Finland's leading user research provider, we test all kinds of digital services, applications, devices and systems. Our team has solid experience in both consumer services and systems, devices and products intended for professional use.
Our user research services
From individual projects to research as a service
As required, we can offer long-term, continuous research service and consultation or help with individual projects.
Usability testing
In usability testing, a real user of the service tests your product or service. You receive valuable information and understanding on the users of your service.
Usability evaluation
The heuristic evaluation carried out by our experienced usability specialist is a fast and cost-effective way of improving service usability.
Customer data and customer insight
In development, focus on things that produce genuine customer value. Get valuable information about user activities, objectives, needs and use cases.
Focus group studies
Focus groups, i.e., group interviews or discussions, are an excellent way of engaging different customer groups and gathering feedback on products and services as well as information about users and their needs.
Co-design workshops
We implement effective co-design workshops, both face-to-face and remotely. We can help you engage your customers to develop services through co-design, all the way to finished user interfaces.
Customer surveys and customer satisfaction studies
A survey is a fast and cost-effective way of gaining quantitative information about customers and service users. We provide tailor-made surveys to meet your needs.
Usability in procurement
Take accessibility into account as a quality element in the tendering stage of a system or service. Typically, we take part in the preparation of tender materials and in usability assessment after the bids have been made.
Training
Ensure the competence of your team! We train both groups and individuals on the themes of user research.
Working with Eficode has helped us stay focused on user-centricity and kept our processes clear. We have managed to ensure the high usability of our products this way.
Why choose Eficode?
We are professionals in user research.
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How can we help you?
Every transformation starts with a conversation. Share your challenge with us, and we’ll help you find the right next step.