User research

As required, we can offer long-term, continuous research service and consultation or help with individual projects.

In usability testing, a real user of the service tests your product or service. You receive valuable information and understanding on the users of your service.

The heuristic evaluation carried out by our experienced usability specialist is a fast and cost-effective way of improving service usability.

In development, focus on things that produce genuine customer value. Get valuable information about user activities, objectives, needs and use cases.

Focus groups, i.e., group interviews or discussions, are an excellent way of engaging different customer groups and gathering feedback on products and services as well as information about users and their needs.

We implement effective co-design workshops, both face-to-face and remotely. We can help you engage your customers to develop services through co-design, all the way to finished user interfaces.

A survey is a fast and cost-effective way of gaining quantitative information about customers and service users. We provide tailor-made surveys to meet your needs.

Take accessibility into account as a quality element in the tendering stage of a system or service. Typically, we take part in the preparation of tender materials and in usability assessment after the bids have been made.