Author
Magnus Sundset
Head of Global ITSM Practice
Magnus Sundset is a Business Consultant focusing on ITIL and ITSM.
Insight
More from this author
Blog
Why AI in Service Management fails without the right data
AI in ITSM is only as good as its data. Learn how asset intelligence turns automation from guesswork into precise, proactive service.
Blog
Opsgenie’s transition into Jira Service Management and Compass
Explore how Opsgenie is now part of Jira Service Management and Compass, which can further enhance ITSM and DevOps in your organization.