Maria Wan
Customer-oriented change maker
CX coach, Strategic and Service Design Consultant
Maria works as a CX Designer and Coach at Eficode helping teams and organizations become one step better in customer experience.
Maria is driven by making change happen, which she does by coaching on how to utilize service design to reach desired outcome and skills. Furthermore, she has written practical guides and blogs on both customer experience and service design.
Besides training and consulting, she is a seasoned presenter and lecturer beloved by the audience (and Google's SEO).
Service Design benefits simplified
Service Design itself can appear blurred, but its benefits are indisputable. That why it is best is to keep it simple and practical.
Keep your customers close to you so you won't develop as if writing a love letter to whom it may concern
Want to build a better customer experience?
Customer experience is no an easy task. But with the steps and tools Maria introduces in this guide, it will make the process a lot less stressful. Building better customer experience is responsibility every employee can help with.
Training
Want to develop your team one step higher on human centricity?
Listen to Maria in DevOps Sauna podcast
Lost Customer - Why we don't know our customer?
"It is so important for organizations to realize that it's just really like whom you talking to, whom you're trying to influence, whose needs are you following? "
Maria also has artistic ambitions
During her free time, Maria expresses herself artistically by painting and writing. She has compiled the story of Mahabharata for families to read together, and her paintings are hung for everyone to see on Instagram. Furthermore, she is passionate about cross-cultural communication.
Book (in Finnish): Mahabharata
Instagram: @wanmariart
Get in touch
For talks, training, and other requests, get in touch with us.
Read her blog posts
The emotional intelligence of AI
Consciousness, awareness, and the intellect of AI
The human experience in the age of AI
When driving, is your customer the passenger or the driver
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