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Free Lunch & Learn

AI-powered Service Management

  • May 19
  • 11:30 - 15:30
  • Hamburg
Register now
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How to Deliver Exceptional Service and Free Up Your Team’s Time with Jira Service Management

Join our free German-English Lunch & Learn and explore how AI is reshaping the world of service management. As service expectations continue to grow, intelligent automation is becoming essential for scaling operations efficiently. This interactive session — featuring presentations in both languages — will show you how to leverage Jira Service Management and AI to transform your service delivery into a highly efficient engine.

In collaboration with Atlassian, we demonstrate how AI-driven workflows and the latest innovations are shaping the future of IT operations. You will also get a first-hand look at the groundbreaking releases and enhancements presented at Atlassian Team ’26..

Why attend?

  • Gain practical insights into end-to-end incident management, from initial alerts to post-incident reviews.
  • See AI in action as we demonstrate how it accelerates triage and improves team collaboration.
  • Stay ahead of the curve with a focused overview of key Service Collection announcements and innovations from Team '26.
  • Network with experts from Eficode and Atlassian over a complimentary lunch.

19

May 2026

11.30- 3.30 PM

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LOCATION

Eficode office
Brandsende 2-4
20095 Hamburg

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TYPE

Free in-person lunch & learn

Agenda

In this session, we walk through the end-to-end incident management process – from the initial alert to incident creation, resolution, and the post-incident review (PIR). Along the way, we demonstrate how AI supports each step: enriching alerts, accelerating triage, improving collaboration, and helping generate meaningful post-incident insights. Attendees will gain practical insights into how AI-driven workflows can make incident management faster, smarter, and more efficient.

A focused overview of the key Service Collection announcements from Team ’26 — including major releases, enhancements, and innovations shaping the future of service management.

Register

 
 

Speakers

anton warkentin

Anton Aarkentin

ITSM Practice Lead , Eficode

Anton has been active in the Atlassian ecosystem since 2011 – as a user, administrator, trainer, and for over six years as a consultant specializing in ITSM and ESM. He places strong emphasis on process optimization and automation to create efficient and sustainable service structures.

caglar oner

Caglar Oner

ITSM/ESM Specialist​, Atlassian

Caglar Oner is an ITSM and ESM specialist, representing Atlassian as a Sr Partner Solution expert. He works closely with channel partners and multinational organizations to design and deliver AI-driven digital strategies powered by SAFe, DevOps, and ITSM frameworks. With deep enterprise expertise, he helps organizations align strategy, technology, and execution to accelerate sustainable transformation