Managed services for Atlassian
Shift platform work to us to reduce operational burden, drive continuous improvement, and access specialist expertise when you need it.
Challenges
Your platform keeps changing. Does your operating model keep up?
Atlassian Cloud, AI, automation, apps, and integrations can help more teams do better work. They also create a wider platform to operate. If your internal experts spend most of their time handling requests and maintaining what already exists, they have little capacity to evaluate new capabilities, improve workflows, or connect the platform with the rest of your software delivery lifecycle.
Why choose our Atlassian managed services
Easy and reliable hosting
Built and perfected together with Atlassian users over the years, our hosting service works whether you are in our private cloud or on-premise.
Every Atlassian product under the sun
We can provide any Atlassian products as a service, as well as third party applications from Atlassian Marketplace. Use all your favorite tools that you have today or in the future.
Flexible, integrated and scalable
Whether you use Atlassian for DevOps, ITSM or in your business teams, we adjust our services and can scale up when you need us to.
Built with deep expertise
Our Atlassian and infrastructure engineers have deep knowledge and their expertise spans not only Atlassian, but more that 40 of the most popular tool vendors. Organizations from many industries leave their Atlassian hosting to us, because we have the right people for the job.
Your data, your choice
With our services you control where your data resides. For most of the public cloud platforms, we support multiple regions. And if public cloud is not an option, we can serve you from private cloud or with an on-premise option.
Secure and reliable
With an uptime commitment of 99.5% and a support response time SLA of 1 hour for high priority tickets, you can be sure that both your applications and help is available when you need it.
What you get
Give your Atlassian platform a team that can run it and move it forward
We combine day-to-day platform services with continuous improvement, specialist engineering, and advisory support. You can reduce the operational burden on your team, keep new capabilities reliable in production, and draw on broader expertise when the platform or your priorities change.
Reduce the operational load and keep improving the platform
We take responsibility for the agreed operational work that absorbs your internal team. At the same time, we maintain a prioritized improvement backlog so the service does more than preserve the platform you have today.
Depending on your scope, we can help you:
Manage configuration, permissions, users, workflows, schemes, apps, and integrations
Resolve support requests and platform incidents against agreed service levels
Monitor platform health, service performance, risks, and technical debt
Review Atlassian releases and recommend capabilities relevant to your environment
Improve workflows, automation, reporting, and governance as your organization changes
Coordinate training, adoption, license guidance, and specialist projects when needed
Your internal experts retain context and decision-making authority while gaining capacity for work that needs their judgment.
Keep AI, apps, integrations, and automation reliable after launch
We provide the continuous engineering needed for the capabilities built around your Atlassian platform. We help govern and maintain agents, Forge apps, integrations, and automation flows as APIs, platform features, data access, and business needs change.
We can help you:
Establish ownership, controls, monitoring, and review cycles for agents and automation
Maintain Forge apps, custom integrations, and production extensions
Test changes when Atlassian capabilities or APIs evolve
Review agent behavior, access, usefulness, and adoption
Update, replace, or retire automations that no longer serve the process
Document the service and transfer skills so your team can take on more over time
The goal is reliable production capability and a stronger internal team, not permanent dependence on outside specialists.
Add specialist capacity across Atlassian, DevOps, and AI
Some needs call for an ongoing service. Others call for a specialist embedded in your team or a focused project. We shape the engagement around the capacity gap rather than forcing every requirement into the same service model.
You can draw on expertise to:
Administer and improve Atlassian Cloud products and marketplace apps
Connect Atlassian with GitHub, GitLab, CI/CD, service management, and other systems
Design and build AI agents, automation, integrations, and platform extensions
Strengthen governance, adoption, and ways of working across teams
Deliver a defined improvement project or cover a temporary skills gap
Advise your leaders and platform owners as priorities and capabilities change
You get one relationship that can bring the right mix of platform, software delivery, and AI expertise into the work.
Why choose Eficode
Deep Atlassian and managed services expertise
13-time Atlassian Partner of the Year
Atlassian awarded us the 2026 Partner of the Year in the Software Solutions category and has previously recognized us 12 times as Partner of the Year in various categories.
Atlassian Platinum Solution Partner
As an Atlassian Platinum Solution Partner, we can help you make the most of your Atlassian suite. We also beame Specialized Partner in Agile at Scale, ITSM, and Cloud to guide and support your organization from idea to value.
20+ years of expertise across the SDLC
We've helped 1800+ organizations rethink software delivery and are top-tier partners of not only Atlassian, but also GitHub and GitLab.
ISO 27001 and ISAE 3402-aligned services
Not only are we certified, we understand what it means to build software where every release is audited and every governance decision has consequences.
Our approach
A service that starts with your priorities and improves with your platform
You may need day-to-day administration, specialist engineering, continuous advisory, or a combination. We establish a clear service boundary, stabilize the work that needs immediate attention, and build an improvement rhythm that can change as your needs change.
Flexible support
Choose the service shape that fits the work
Continuous platform service
Ongoing administration, support, governance, platform health, and continuous improvement for an agreed Atlassian scope.
Specialist capacity and projects
An Atlassian, DevOps, AI, or engineering specialist embedded for a defined period or focused on a specific outcome.
AI and application operations
Continuous engineering and governance for agents, Forge apps, integrations, and automation running around the platform.
Advisory and capability development
Regular access to senior expertise, roadmap guidance, coaching, and operating-model support, including AI governance and Centre of Excellence development where required.
Uptime commitment
Tool vendors supported
hour SLA for high-priority tickets
Client stories
Our clients are already pulling ahead
The fast and painless route to Atlassian excellence
Fully realizing the true potential of your Atlassian solutions requires deep expertise and commitment. As an Atlassian Platinum Solution Partner, we can help you make the most of your Atlassian suite.
As a Specialized Partner in Agile at Scale, ITSM, and Cloud, we can guide and support your organization from idea to value.
We can be your trusted advisor in the Atlassian ecosystem and across the software development lifecycle. Atlassian awarded us the 2026 Partner of the Year in the Software Solutions category and has previously recognized us 12 times as Partner of the Year in various categories.
Frequently asked questions about Atlassian managed services
Discover more
Keep your platform moving without adding more work to your team
Tell us what your team is carrying today, what keeps slipping down the backlog, and which capabilities need an owner after launch. We will help you define the service, specialist capacity, or advisory support that fits.