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    Breakfast & Learn

    From licensing to Rovo: Power up your ITSM

    • September 30, 2025
    • 8.30-11.30
    • Helsinki
    ITSM AI ESM

    Unlock smarter Service Management with Atlassian licensing, AI, and Rovo 

    Join us for our Breakfast & Learn session designed to accelerate your Service Management journey with practical insights and hands-on guidance.

    We’ll start by demystifying Atlassian licensing—covering versions, renewals, and cycles to ensure you’re always in control. Next, explore how Atlassian Intelligence can supercharge your service operations with smarter automation and actionable insights. Finally, get introduced to Rovo and learn how to unlock quick wins in Jira Service Management with practical examples.

    This free morning session is all about keeping you informed, helping you make the right choices, and equipping your teams to achieve High-Velocity Service Management.

    5 reasons why you should attend

    1. Gain clarity on Atlassian licensing: versions, renewals, and recent changes.
    2. Learn how to kick-start your ITSM journey with Atlassian Intelligence and explore real-world use cases.
    3. Get hands-on with Rovo and learn how to get started quickly.
    4. Leave with actionable ideas to expand improvements across ITSM practices and business outcomes.
    5. Network with peers, exchange ideas, and enjoy breakfast in a relaxed, collaborative setting.

    Check the agenda below

    Register for free

     
     

    30

    Sep 2025

    8.30 AM

    Move_2024_Icon_Eficode

    LOCATION

    Eficode Oy
    Pohjoinen Rautatiekatu 25, Helsinki

     

    Handshake icon

    TYPE

    In-person breakfast & learn

    Agenda

    A concise walk-through of key facts of Atlassian licensing, from the viewpoint of Jira Service Management. What to know e.g. about versions and latest changes, renewal cycles and schedules so you are up-to-date about your license pool and make informed choices to reach high-velocity service management.

    In this session, we'll dive into what Atlassian Intelligence is, exploring its core capabilities and how it can enhance your ITSM work. We’ll show you practical examples and use cases, providing a clear way to leverage its capabilities for your team. You'll leave with actionable ideas to confidently kick-start your journey and expand its use across your business.

    In this session, we’ll walk through simple ways to get started with Rovo, share practical tips for quick wins, and show examples of how Rovo agents can accelerate daily ITSM work. You’ll leave with actionable ideas to kick-start adoption and build confidence in using Rovo. We’ll also look at how these first steps can expand into broader improvements across ITSM practices and business outcomes.

    Join us as we share a customer’s real journey of adopting Atlassian ITSM. You’ll hear how incidents, changes, and internal development items were brought under control by moving from scattered tools and email-based processes to a unified ITSM approach. The session highlights lessons learned, cultural change, and practical steps towards building transparency, agility, and a roadmap towards Enterprise Service Management.

    Speakers

    Katja Loikkanen posing for a picture on a balcony while wearing eyeglasses and a black t-shirt with a light-blue cardigan.

    Katja Loikkanen

    License Manager | Eficode

    Katja has been part of Eficode for over four years, evolving from a hands-on operational role into a more strategic position. She began by managing the license pool for Eficode Finland, where she ensured smooth day-to-day processes and supported sales operations. Over time, her responsibilities have expanded into partner collaboration and revenue operations, where the focus is on optimizing how we work with partners and scaling our internal processes. Today, Katja works strategically within the Atlassian ecosystem to ensure our licensing operations and long-term revenue streams are efficient, reliable, and built to scale.

    A picture of Janne Toivonen, a Senior Atlassian Consultant at Eficode, wearing a black cap and t-shirt with Atlassian logo in the front.

    Janne Toivonen

    Senior Atlassian Consultant | Eficode

    Janne is a Senior Atlassian Consultant and Atlassian Certified Expert at Eficode with nearly a decade of experience helping customers optimize their Atlassian tools. He is particularly focused on Atlassian Intelligence and ROVO, believing these and other AI tools will be essential for streamlining workflows and simplifying complex processes within the Atlassian ecosystem. His approach is practical: start small, experiment, and learn quickly.

    A portrait picture of Vilma Pohjonen wearing a brown leapard prinetd shirt.

    Vilma Pohjonen

    Advisor & Coach | Eficode

    Vilma works with organizations to design and adopt end-to-end practices that connect strategy with execution. Through discovery, process design, and Atlassian tooling, she applies a human-centered approach to guide new ways of working. Curiosity and collaboration are at the core of her work, aligning business, people, and technology.

    A portrait picture of Jaakko Iisala against the Eficode hexagon background canvas.

    Jaakko Iisala

    Atlassian Consultant | Eficode

    Jaakko Iisala is an Atlassian Consultant who partners with teams to navigate the complexities of their toolset. They specialize in helping organizations get the most out of new and powerful technologies like ROVO, turning them into practical solutions that drive business success.