Service Management Lunch & Learn

Join us for a complimentary lunch & learn on modern IT and service management

Discover how to modernize your IT and enterprise service management with Atlassian, AI, and smart GRC practices—all in one inspiring half-day event.

Through four focused sessions packed with insights, live demos, and real-world examples, you'll learn how to:

Streamline service workflows
Strengthen compliance
Boost collaboration across teams

What you’ll get from the sessions:

The latest from Atlassian Team ’25 Barcelona
Get hands-on updates to Jira Service Management, Confluence, and the new Customer Portal.

Smarter Governance, Risk & Compliance (GRC)
See how to align ISO, SOX, and DORA requirements with Atlassian tools, AI, and Rovo agents.

Security and compliance through Lansweeper
Uncover hidden assets, detect vulnerabilities, and automate risk management workflows.

AI-powered service desks in action
Watch how human agents and Rovo collaborate to elevate your service operations.

Each session includes practical takeaways you can put to use right away.

Enjoy lunch, connect with peers, and leave ready to take your service management to the next level.

Scroll down to see the agenda >>

Agenda

Key highlights from Team ’25 with focus on ITSM/ESM.
New Customer Portal release and improvements in JSM and Confluence.
Atlassian’s Service Collection – how it connects tools like JSM, Assets, Confluence, and Rovo.
Takeaways: what to adopt now, and what’s coming soon.

End-to-end view: JSM, Assets, Confluence, Lansweeper, AI, Rovo agents.
How this package helps meet ISO, SOX, and DORA requirements.
Role of Confluence as a knowledge and evidence hub.
AI and Rovo Agents as accelerators for compliance automation and risk reporting.

Automated discovery of assets across environments.
Vulnerability scanning & integrations for risk management.
How Lansweeper data feeds into JSM + Assets to enrich CMDB and GRC workflows.
Practical use case: linking vulnerabilities directly to Jira issues.

How Rovo agents augment ITSM teams.
Practical examples: triaging tickets, automating repetitive tasks, suggesting responses.
Balancing automation with human oversight and expertise.
Future outlook: service desks that adapt, learn, and collaborate with agents.

Speakers

Magnus Sundset

Business Consultant, Eficode

With 20+ years within the IT industry, Magnus has worked in various roles where customer delivery has been the main focus. With his deep knowledge within ITSM, ESM, ITIL and Agile methods, he brings business and IT together in a unique way.

Andres Santamaria

Atlassian Solution Architect, Eficode

With over 15 years of experience in the IT industry, Andres has successfully delivered numerous projects as a Solution Architect across a wide range of industries. His expertise in ITSM, ESM, Agile methodologies, and ITIL allows him to seamlessly connect business requirements with technical solutions, consistently driving operational efficiency and enhancing customer satisfaction.

Larisa Malea

Channel Manager, Lansweeper

With over 8 years of experience in the technology industry, Larisa has worked across sectors such as semiconductors and IT. As a Channel Manager at Lansweeper, she focuses on building strong partnerships and developing joint solutions for strategic accounts across EMEA. Her passion for connecting strategy with execution enables teams to collaborate effectively and drive meaningful impact through technology.

Boosting service management with Atlassian, AI, and GRC