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    Free lunch & Learn

    Boosting service management with Atlassian, AI, and GRC

    • November 20
    • 11:30 - 15:30
    • Stockholm
    Service Management explained_ESM Functions-square

    Join us for a complimentary lunch & learn on modern IT and service management

    Discover how to modernize your IT and enterprise service management with Atlassian, AI, and smart GRC practices—all in one inspiring half-day event.

    Through four focused sessions packed with insights, live demos, and real-world examples, you'll learn how to:

    • Streamline service workflows

    • Strengthen compliance

    • Boost collaboration across teams

    What you’ll get from the sessions:

    The latest from Atlassian Team ’25 Barcelona
    Get hands-on updates to Jira Service Management, Confluence, and the new Customer Portal.

    Smarter Governance, Risk & Compliance (GRC)
    See how to align ISO, SOX, and DORA requirements with Atlassian tools, AI, and Rovo agents.

    Security and compliance through Lansweeper
    Uncover hidden assets, detect vulnerabilities, and automate risk management workflows.

    AI-powered service desks in action
    Watch how human agents and Rovo collaborate to elevate your service operations.

    Each session includes practical takeaways you can put to use right away.

    Enjoy lunch, connect with peers, and leave ready to take your service management to the next level.

    Scroll down to see the agenda >>

    REGISTER

     
     

    Practical details

    19

    Feb 2025

    11.30- 3.30 PM

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    LOCATION

    Downtown Camper by Scandic

     

     

     

     

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    TYPE

    In-person lunch & learn

    Agenda

    • Key highlights from Team ’25 with focus on ITSM/ESM.
    • New Customer Portal release and improvements in JSM and Confluence.
    • Atlassian’s Service Collection – how it connects tools like JSM, Assets, Confluence, and Rovo.
    • Takeaways for customers: what to adopt now, and what’s coming soon.
    • Demo: Sneak peek into the updated portal experience.

    • End-to-end view: JSM, Assets, Confluence, Lansweeper, AI, Rovo agents.
    • How this package helps meet ISO, SOX, and DORA requirements.
    • Role of Confluence as a knowledge and evidence hub.
    • AI and Rovo Agents as accelerators for compliance automation and risk reporting.
    •  Demo: Walkthrough of a GRC workflow—from discovery → risk logging → audit reporting.

    • Automated discovery of assets across environments.
    • Vulnerability scanning & integrations for risk management.
    • How Lansweeper data feeds into JSM + Assets to enrich CMDB and GRC workflows.
    • Practical use case: linking vulnerabilities directly to Jira issues.
    •  Demo: Security scanning + asset sync into JSM.

    • How Rovo agents augment ITSM teams.
    • Practical examples: triaging tickets, automating repetitive tasks, suggesting responses.
    • Balancing automation with human oversight and expertise.
    • Future outlook: service desks that adapt, learn, and collaborate with agents.
    •  Demo: Live scenario – Rovo agent + human agent handling a ticket together.

    Speakers

    Magnus Sundset

    Magnus Sundset

    Business Consultant, Eficode

    With 20+ years within the IT industry, Magnus has worked in various roles where customer delivery has been the main focus. With his deep knowledge within ITSM, ESM, ITIL and Agile methods, he brings business and IT together in a unique way.
    Andres

    Andres Santamaria

    Atlassian Solution Architect, Eficode

    With over 15 years of experience in the IT industry, Andres has successfully delivered numerous projects as a Solution Architect across a wide range of industries. His expertise in ITSM, ESM, Agile methodologies, and ITIL allows him to seamlessly connect business requirements with technical solutions, consistently driving operational efficiency and enhancing customer satisfaction.