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Solutions for successful service management

Service Management

Your answer to an overload of requests and costly setups

Struggling with an overload of requests, no help desk, costly setups—all the aforementioned? We offer rapid deployments, deep expertise, and tailored strategies for your service management tools and needs. We will transform your operations for efficient service management and collaboration.

Access top-tier service management

As a globally recognized Atlassian Platinum Solution Partner, we can offer early access to features. We’ve helped setup service management systems for business and IT teams around the world, providing training, coaching, and support with features including AI and analytics.

 
Magnus Sundset

Magnus Sundset

Email Magnus Sundset

+46 (0)8 733 31 25

Tailored solutions, support, and consulting

Service Management von Eficode Nachhaltigkeit

We will build your service management solution within days and work with you to transform your business over 12 months.

Proof of value setup

Service Management von Eficode volles Potenzial

Access top-tier service management consulting for a strategic advantage, plus training and coaching delivered by experts.

Unleashing your potential

Service Management von Eficode Vorteile Atlassian

Get help from an Atlassian ITSM Specialized Partner and benefit from early feature access and optimized product setups.

Atlassian partnership benefits

Our service management solutions

Service management discovery assessment

Optimally align your tools, people, and processes for success. Our two-day ITIL-based discovery assessment includes a comprehensive analysis where we identify the maturity and capability of your current practices, aligning them with future Jira Service Management features. We provide a detailed discovery report based on our findings at the end of the assessment.

Service management discovery assessment

Packaged service management solutions

Our packaged solutions are meticulously crafted to address your service management challenges and can be customized to align with your unique business objectives and needs:

Packaged service management solutions

Total service management

This is our comprehensive rapid deployment and ongoing support partnership package, supported by Eficode service management experts.

With total service management, you gain peace of mind. We provide administration and management of the tools, coaching, mentoring, training, and technical consultancy so that you can fully embrace Atlassian-powered service management without drawbacks.

More about Jira Service Management
Service management with Jira Service Management

Education and training

We provide Atlassian-certified and role-based service management training for every stage of your service value stream.

This encompasses best practices in asset management, incident and problem management, as well as work management in Jira Service Management.

More about Atlassian training
Atlassian Jira Service Management training

The Very Group transforms its service management

Learn how the multi-category digital retailer and finance company The Very Group transformed its service management and reached a satisfaction score of 4.9/5 thanks to its new incident change and problem management capabilities.


Read case study
The Very Group

Why team up with Eficode?

We leverage deep expertise and broad global experience in service management, including ITIL, ITSM, and ESM, to deliver customized solutions.

two ITSM badges

Holistic solutions

Leverage our deep knowledge and expertise in service management, ITIL, ITSM, ESM, and more. We provide end-to-end solutions that include assessments, training, consulting, and support, delivered separately or combined depending on your needs.

Awarded global expertise

Eficode has more than 650 employees in 10 countries. Our award-winning expertise empowers organizations around the world to create a culture that unlocks their potential with the right tools, the right ways of working, and the right skills.

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An ITSM Specialized Atlassian Platinum Solution Partner

Streamline processes and enhance customer experience with service management.

Learn more about service management

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services.

Departments of any kind/size in any organization that handle requests via email for service or information from employees, users, or customers.

Advancements in technology have made customers and employees demand fast responses to their needs. Companies must adjust their focus from processes to outcomes in order to keep up with user demands.

Jira Service Management (JSM) is a versatile tool that effectively balances the needs of both IT and non-IT departments. It’s designed to provide the simplicity and functionality required for comprehensive service management across the enterprise.

Enterprise Service Management (ESM) extends ITSM principles across the entire organization. ESM aims to improve efficiency, productivity, and service delivery by using a unified platform to manage and automate workflows and service requests across various departments, including HR, customer support, facilities, and legal teams.