Unifying customer service for the AI era

How Atlassian, AI, and integrations create a smarter, scalable CSM platform

Discover how Atlassian is transforming Customer Service Management with AI, seamless integrations, Cloud Premium, and JSM Playbooks to help teams deliver smarter, faster, and more consistent service.

Why to attend:

Experience AI-powered CSM: Unite support, dev, and product teams.
Connect your systems: Automate workflows across your business.
Scale with confidence: Boost performance and service quality.

Who should attend:

Service Managers, Operations Center Directors, and Heads of Service Management or Support Operations.

CHECK THE AGENDA BELOW

SEE THE SPEAKERS

Agenda

Speakers

Mikko Meskanen

Atlassian Team Lead | Eficode

Mikko supports organisations in developing and scaling their Atlassian-based service management and planning capabilities. With a background in account management and complex industry environments, Mikko helps customers align tools, processes, and business goals to drive clarity, efficiency, and long-term value.

Juha Berghäll

CEO

Co-founder and CEO of ONEiO, and Chair of the itSMF Finland board, with extensive experience in developing Service Management in Finland and globally.

Tomi Pohja

Team Lead at Managed Services | Eficode

Tomi works in Eficode’s Managed Services, supporting strategic customers in improving collaboration, DevOps practices, and operational stability. With a background as an Atlassian Consultant and certified Atlassian Trainer Partner, Tomi brings hands-on experience in helping organisations get real value from their Atlassian tools.

Kalle Jämsä

Senior Atlassian Consultant & Atlassian Certified Expert | Eficode

Kalle helps organisations succeed with Atlassian by delivering customer projects, expert consultancy, and optimised tool setups. With a background in complex service environments, the focus is on improving ways of working and maximising the value of Atlassian tools.