Boosting service management with AI

Join us for a 45-minute webinar on AI in Service Management

Discover how AI is transforming modern service management — and how you can apply it in a practical, structured, and responsible way.

In this focused and insight-packed session, we’ll explore how Atlassian and Rovo can elevate your service desk operations, improve productivity, and enhance collaboration between human agents and AI.

• Streamline service workflows with AI-powered automation

• Balance automation with human oversight

• Take a structured approach to AI adoption in service management 

What you’ll get from the session:

AI-powered service desks in action
See how AI and Rovo agents support ITSM teams through intelligent ticket classification and prioritization, automated task handling, and suggested responses and knowledge recommendations.

Human + AI collaboration in action
Understand how AI augments service teams, and what the right balance looks like in practice.

A clear AI adoption framework
Learn how to evaluate different operating models - Human, Human + AI Agent, or AI Agent Only.
In the webinar we’ll discuss the benefits, trade-offs, and governance considerations of each approach to help you move forward with confidence.

If you can't join on the date or time, do register anyway and we will send you the recording of the webinar after the session.