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    Event

    Service Management Lunch & Learn

    • 20 November
    • 12:00 - 15:10
    • St Albans (Outer London)
    Artificial intelligence in ESM

    What's new with Atlassian's CSM app? And, discover the benefits of Integration Ops

    This is a unique opportunity to connect, share insights, and get a deep dive into the latest developments in service management.

    This event is packed with practical insights and interactive discussions around Atlassian's Customer Service Management app. Plus, don’t miss the chance to participate in our live roundtable for a special episode of The Service Management Show, covering the benefits of Integration Ops.

    Don't miss out on this chance to learn, connect, and grow your professional network.

    Why you should attend:

    1. Gain actionable tips to improve IT operations through experience-driven strategies
    2. Learn from industry experts about Atlassian's new Customer Service Management App, for measurable success
    3. Join our live round table discussion for a special episode of the Service Management Show podcast focused on Integration Ops
    4. Connect with like-minded professionals and expand your network
    5. Enjoy a delicious lunch in a relaxed, collaborative setting

     

    Whether you’re looking to stay ahead of IT trends or fine-tune your service management approach, this is your chance to level up!

    Register now to secure your spot and take your IT strategy to the next level.

    20

    Nov 2025

    12.00 PM

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    LOCATION

     

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    TYPE

    In-person lunch & learn

    Agenda

    Speakers & Hosts

    Gary Blower

    Gary Blower

    ITSM Practice Lead, Eficode UK

    Gary’s extensive technical expertise and experience, along with his practical leadership abilities and strategic mindset, have established him as a prominent figure in the realm of Service Management and Atlassian software for more than 20 years. His focus lies in IT service management transformation & modernization, enterprise service management solution design, and Atlassian technology adoption.

    Alex Colwill

    Alex Colwill

    ITSM Sales Manager

    Alex brings over a decade of experience in sales, with six years dedicated to the Atlassian ecosystem. As an ITSM Sales Manager, he excels in driving global innovation through his expertise in Enterprise SaaS, IT Service Management, and Enterprise Service Management. Alex's approach to IT service transformation combines strategic margin optimisation with a unique blend of humour and personality, making him a standout in the tech industry.

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    Soroush Salmani

    Director of Growth UK & US, ONEiO

    Soroush Salmani, from our partner ONEiO, will be joining the event to discuss the company's expertise in Integration Ops. This concept focuses on the continuous creation and management of integrations, particularly between Atlassian Jira Service Management and other third-party systems like customer service or HR platforms. Soroush will share his extensive knowledge on the topic, covering the common challenges customers face, how to overcome them, and the benefits of adopting a structured Integration Ops approach.