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    Event

    Service Management Lunch & Learn

    • Jun 25
    • 12:00 - 15:30
    • Birmingham
    Artificial intelligence in ESM

    Improve your IT Experience Management with Jira Service Management 


    Unlock the secrets of efficient IT management in a quirky Birmingham speakeasy!

    Join us for an afternoon of insightful lightning talks, covering Risk Management, Advanced Software Asset Management, and Service Management Financial Reporting, alongside key updates from Atlassian & Lansweeper.

    Starting at 12:00 PM with lunch and networking, this event promises a unique blend of learning and connection in an exclusive, hidden venue.

    Don't miss this chance to gain valuable insights and connect with industry peers in a truly memorable setting.

    Register now to discover the secret!

    Why you should attend:

    1. Exclusive location: Experience a unique event in a hidden Birmingham speakeasy, adding a touch of intrigue to your learning.
    2. Focused "lightning talks": Gain rapid, actionable insights on key IT management topics.
    3. Industry updates: Stay ahead with the latest news from Atlassian & Lansweeper.
    4. Networking opportunities: Connect with peers and expand your professional network.
    5. Delicious lunch & refreshments: Enjoy a buffet lunch and coffee in a relaxed atmosphere.

    25

    Jun 2026

    12.00 PM

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    LOCATION

     

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    TYPE

    In-person lunch & learn

    Agenda

    Speakers & Hosts

    Adam Falco Headshot

    Adam Falco

    ITSM Solution Architect

    Following a decade working in Customer Service within the Public Sector, and previously working with Eficode as a Customer Success Manager, Adam brings with him a wealth of experience to the ITSM world in regards to knowing what customers want and need, ensuring solutions are tailored to satiate the needs of the end users following ITIL best practices throughout. 

    Alex Colwill

    Alex Colwill

    Service Management People & Business Transformation Specialist

    Alex brings over a decade of experience in sales, with six years dedicated to the Atlassian ecosystem. As an ITSM Sales Manager, he excels in driving global innovation through his expertise in Enterprise SaaS, IT Service Management, and Enterprise Service Management. Alex's approach to IT service transformation combines strategic margin optimisation with a unique blend of humour and personality, making him a standout in the tech industry.