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Free Lunch & Learn

AI-powered Service Management

  • April 23
  • 11:30 - 15:30
  • Hamburg
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How to Deliver Exceptional Service and Free Up Your Team’s Time with Jira Service Management

Join our free Lunch & Learn and explore how AI is reshaping the world of Service Management. As service expectations rise, the key to scaling your operations lies in intelligent automation. This interactive session will show you how to leverage Jira Service Management and AI to transform your service delivery from a cost center into a powerhouse of efficiency.

From the fundamentals of Service Design to the latest AI-powered ITOps insights, and actionable asset intelligence with Lansweeper, you will gain the practical knowledge needed to streamline workflows, enhance service quality, and free up your team for what truly matters.

5 Reasons Why You Should Join

  • Master AI-Powered ITSM & ITOps: Learn how AI-driven intelligence is revolutionizing IT operations – from proactive incident management to smarter service delivery.
  • Optimize with Service Design: Understand how great Service Management starts before the first ticket is created. Learn from Eficode experts how to design services that users love and teams can manage effortlessly.
  • Unlock Actionable Asset Insights: Experience how Lansweeper provides deep visibility into your technology assets. Learn how to turn raw data into actionable insights to strengthen your ITSM and ITAM strategy.
  • Explore Integration Ops: Discover how to bridge the gap between tools and teams. See how seamless integrations and automated data flows can eliminate manual work and reduce errors across your ecosystem.
  • Connect with Experts: Networking is at our core. Use our dedicated coffee breaks and lunch to discuss your specific challenges with Eficode, Atlassian, and Lansweeper specialists in an open, collaborative environment.

23

Apr 2026

11.30- 3.30 PM

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LOCATION

Eficode office
Brandsende 2-4
20095 Hamburg

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TYPE

Free in-person lunch & learn

Agenda

Register

 
 

Speakers

anton warkentin

Anton Aarkentin

ITSM Practice Lead , Eficode


caglar oner

Caglar Oner

ITSM/ESM Specialist​, Atlassian

Caglar Oner is an ITSM and ESM specialist, representing Atlassian as a Sr Partner Solution expert. He works closely with channel partners and multinational organizations to design and deliver AI-driven digital strategies powered by SAFe, DevOps, and ITSM frameworks. With deep enterprise expertise, he helps organizations align strategy, technology, and execution to accelerate sustainable transformation

gary blower

Gary Blower

Ecosystems Solution Architect, Lansweeper

ith over 20 years of expertise, Gary is a prominent figure in Service Management and Atlassian technology, specializing in ITSM transformation and enterprise solution design. Having advised over 200 organizations, including NatWest and Aviva, he brings deep strategic insight into scaling software systems for maximum organizational impact.