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Free Lunch & Learn

AI-powered Service Management

  • May 19
  • 11:30 - 15:30
  • Hamburg
Register now
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How to Deliver Exceptional Service and Free Up Your Team’s Time with Jira Service Management

Join our free German-English Lunch & Learn and explore how AI is reshaping the world of service management. As service expectations continue to grow, intelligent automation is becoming essential for scaling operations efficiently. This interactive session — featuring presentations in both languages — will show you how to leverage Jira Service Management and AI to transform your service delivery into a highly efficient engine.

In collaboration with Atlassian, we demonstrate how AI-driven workflows and the latest innovations are shaping the future of IT operations. You will also get a first-hand look at the groundbreaking releases and enhancements presented at Atlassian Team ’26.

Why attend?

  • Gain practical insights into end-to-end incident management, from initial alerts to post-incident reviews.
  • See AI in action as we demonstrate how it accelerates triage and improves team collaboration.
  • Stay ahead of the curve with a focused overview of key Service Collection announcements and innovations from Team '26.
  • Network with experts from Eficode and Atlassian over a complimentary lunch.

19

May 2026

11.30- 3.30 PM

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LOCATION

Eficode office
Brandsende 2-4
20095 Hamburg

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TYPE

Free in-person lunch & learn

Agenda

In this session, we walk through the end-to-end incident management process – from the initial alert to incident creation, resolution, and the post-incident review (PIR). Along the way, we demonstrate how AI supports each step: enriching alerts, accelerating triage, improving collaboration, and helping generate meaningful post-incident insights. You will gain practical insights into how AI-driven workflows can make incident management faster, smarter, and more efficient.

A focused overview of the key Service Collection announcements from Team ’26 — including major releases, enhancements, and innovations shaping the future of service management.

Register

 
 

Speakers

anton warkentin

Anton Aarkentin

ITSM Practice Lead, Eficode

Anton has been active in the Atlassian ecosystem since 2011 – as a user, administrator, trainer, and for over six years as a consultant specializing in ITSM and ESM. He places strong emphasis on process optimization and automation to create efficient and sustainable service structures.

caglar oner

Caglar Oner

ITSM/ESM Specialist​, Atlassian

Caglar Oner is an ITSM and ESM specialist, representing Atlassian as a Sr Partner Solution expert. He works closely with channel partners and multinational organizations to design and deliver AI-driven digital strategies powered by SAFe, DevOps, and ITSM frameworks. With deep enterprise expertise, he helps organizations align strategy, technology, and execution to accelerate sustainable transformation