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    Maria Wan

    Maria Wan

    Maria Wan is a Service Design Consultant at Eficode with versatile and vast experience in designing and managing services, customer care and relations, as well as in marketing and coaching. Maria understands customers from developers to management teams, from teenagers to grandmothers and from Finns to Samoans. Maria can be found painting, on a tennis court or observing people in a foreign environment.

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    From Maria Wan


    July 8, 2024

    The emotional intelligence of AI

    Artificial intelligence (AI) can already mimic human emotions. What separates it ...

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    June 18, 2024

    Consciousness, awareness, and the intellect of AI

    How human-like is artificial intelligence? In this blog post, we explore the con ...

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    May 29, 2024

    The human experience in the age of AI

    What is the relationship between human experience and artificial intelligence? L ...

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    September 7, 2022

    When driving, is your customer the passenger or the driver? The different customer-cultures explained.

    Customer-centric, customer-driven, customer-focused, and customer-oriented… What ...

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    Train heading towards a cliff with a large danger sign

    June 21, 2022

    What the customer wants is not what the customer needs - what to do?

    To get the right solution, know the problem. As consultants, we can use methods ...

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    Colin Shaw at The Future of Product Development

    May 3, 2022

    Manage customer experience, manage emotions

    People do not buy products; they buy customer experiences. Join The Future of Pr ...

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    March 31, 2022

    How to build an unbeatable team spirit

    Team spirit is a foundation on which you build a successful team. Here is how to ...

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    March 15, 2022

    The top 5 benefits of adopting service design

    If you compete on customer experience, service design can play a key role. See w ...

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    March 2, 2022

    Service design simplified: The fundamentals you should know

    A quick overview of what service design is. Why you need it, how it works and ho ...

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