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    On-demand webinars

    Enterprise Service Management: Collaboration across your business


    A service-oriented organization free from silos

    Join this much-anticipated webinar series on Enterprise Service Management (ESM). Transform your entire business from a reactive, siloed organization into a collaborative, service-orientated environment. 

    You will be able to take what works well in IT Service Management (ITSM) and apply it across the organization. HR, Finance, Security, and Marketing for instance — all these business areas can learn great lessons from ITSM to deliver greater value. 

    This is what you can expect:

    Regardless of your starting point, this 8-part webinar series will teach you what ESM, ITSM, and ITIL4 are all about and how they can serve your organization. Watch all episodes, or the ones that pique your interest, live or on-demand. 

    In each webinar you will get a deep-dive into a different business area: their challenges, practices, and tools. Read more about each episode topic below. 

    Join us and learn:

    • What ESM, ITSM and ITIL4 is, and how to apply them to your organization
    • How to do this across the board, so that all your employees will benefit
    • Each business areas’s different challenges, practices, and tools when it comes to ESM


    Get access to all recordings


    Feb 2023

    1.00 PM CET

    From February 8 until May 24





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    Free webinar series
    Each episode is 45 min.

    The IT Service Desk plays a vital central role within ESM, ensuring that your organization's IT systems and services are running smoothly and efficiently, and that employees and stakeholders have the support they need to be successful. 

    In this webinar we will look into the IT Service Desks different challenges such as service desk operations and workload management and how to provide timely and effective support.

    The Human Resources (HR) department ensures that employees are well-equipped and motivated to contribute to the success of your organization. In the context of ESM, HR is responsible for ensuring that employees have the skills and resources they need to be effective in their roles.

    In this webinar we will address the different challenges and solutions of employee onboarding/offboarding, employee engagement and retention.

    The Finance department is a critical component of any organization because it is responsible for ensuring that the organization's financial resources are used effectively and efficiently. By working closely with other teams and business areas within the organization, finance can create a cohesive and effective environment that meets the needs of all stakeholders.

    During this webinar session we will learn how to managing financial risks, reporting and analysis and integration of considerations into ESM processes.

    Facility management can be a complex and challenging task, especially for large organizations with multiple facilities and physical assets. Within ESM, Facility management plays a key role ensuring that the organization allocates sufficient resources, follows regulations and requirements and makes sure that the physical spaces and assets are well-maintained. 

    In this webinar we will share the challenges and solution managing the: 
    • Maintenance and upkeep of physical assets
    • Space and resources
    • Vendor relationships

    DevOps aims to accelerate the development and delivery of software and services by streamlining processes and fostering a culture of continuous improvement. When it comes to ESM, DevOps can be a powerful tool improving collaboration, communication and efficiency, if it’s used in a proper way. 

    In this webinar episode we will look at ESM from a DevOps perspective and look into how to:
    • Managing the integration and automation of development and operations processes
    • Ensuring the security and stability of systems and services
    • Managing the continuous delivery and deployment of updates and changes

    Security is a critical concern in all organizations as it helps to protect the assets, data, and systems from external threats and vulnerabilities. In this webinar we will look into managing cybersecurity risks, ensuring compliance with security regulations but mainly how to manage the integration of security into ESM processes. 

    A marketing department's purpose is promoting the organization's services and building relationships with customers and stakeholders. In this webinar we will look into the challenges of the marketing department when it comes to managing customer expectations, ensuring the alignment of marketing efforts with ESM strategies as well as the integration of marketing considerations into ESM processes.

    The final episode of the series. In this webinar we will give you a summary of what we have come up with in these webinars, share insights, benefits and key takeaways. Also how you can get going with your own ESM setup.


    Magnus S

    Magnus Sundset

    Business Consultant, Eficode

    With 20+ years within the IT industry, Magnus has worked in various roles where customer delivery has been the main focus. With his deep knowledge within ITSM, ESM, ITIL and Agile methods, he brings business and IT together in a unique way.

    You will meet Magnus in all webinar episodes.


    Gary Blower

    Senior Solution Architect (ITSM)

    Gary’s breadth of technical knowledge and experience combined with his pragmatic leadership skills and strategic thinking has made him a notable figure in the world of Atlassian software. He specializes in technology adoption, IT service management, enterprise service management, and DevSecOps.

    Episodes: IT Service Desk, Finance, Facility and Final.

    marko klemetti mrako hexagon

    Marko Klemetti

    CTO, Eficode

    Marko is CTO of Eficode as well as a founder and advisor in many tech startups. Marko is a passionate programmer who believes that design systems and continuous deployment are the enablers of a modern development organization.

    Episode: DevOps

    Lauri Palokangas (1)

    Lauri Palokangas

    CMO, Eficode

    Lapa (as we call him) has been in IT for over 20 years. He has launched new software products while working in product marketing, marketing and technical sales. He has a bachelor’s degree in international marketing, and a master’s degree in behavioral economics.

    Episode: Marketing


    Sven Envall

    Consultant Manager, Eficode

    Sven has worked in different management roles in the IT industry for about 15 years. Through the years he has gathered experience of all sides of the development process ranging from business to infrastructure. Sven specializes in business development and has been known to have a heart that beats a little faster for issues regarding employee engagement and retention.

    Episode: HR.

    Darren Richardson

    Darren Richardson

    Security Architect, Eficode

    Darren Richardson is a Security Architect at Eficode, working within Managed Services. He focuses on the development and deployment of new security tools, and can be occasionally found at security events, dipping his toe into the CTF pool.

    Episode: Security (and legal)