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    In-person seminar

    Boosting service management with Atlassian, AI, and GRC

    • November 19
    • 12:15 - 15:15
    • Oslo
    Service Management explained_ESM Functions-square

    Join us for a complimentary seminar on modern IT and service management

    Discover how to modernize your IT and enterprise service management with Atlassian, AI, and smart GRC practices—all in one inspiring half-day event.

    Through four focused sessions packed with insights, live demos, and real-world examples, you'll learn how to:

    • Streamline service workflows

    • Strengthen compliance

    • Boost collaboration across teams

    What you’ll get from the sessions:

    The latest from Atlassian Team ’25 Barcelona
    Get hands-on updates to Jira Service Management, Confluence, and the new Customer Portal.

    Smarter Governance, Risk & Compliance (GRC)
    See how to align ISO, SOX, and DORA requirements with Atlassian tools, AI, and Rovo agents.

    Security and compliance through Lansweeper
    Uncover hidden assets, detect vulnerabilities, and automate risk management workflows.

    AI-powered service desks in action
    Watch how human agents and Rovo collaborate to elevate your service operations.

    Each session includes practical takeaways you can put to use right away.

    Enjoy time to connect with peers, and leave ready to take your service management to the next level.

    Scroll down to see the agenda >>

    REGISTER

     
     

    Practical details

    19

    Nov 2025

    12.15- 3.15 PM

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    LOCATION

    Eficode
    V/Spaces (Kvadraturen)
    Tollbugata 8, 0152 Oslo, Norway

     

     

     

     

     

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    TYPE

    In-person seminar

    Agenda

    • Key highlights from Team ’25 with focus on ITSM/ESM.
    • New Customer Portal release and improvements in JSM and Confluence.
    • Atlassian’s Service Collection – how it connects tools like JSM, Assets, Confluence, and Rovo.
    • Takeaways: what to adopt now, and what’s coming soon.

    • End-to-end view: JSM, Assets, Confluence, Lansweeper, AI, Rovo agents.
    • How this package helps meet ISO, SOX, and DORA requirements.
    • Role of Confluence as a knowledge and evidence hub.
    • AI and Rovo Agents as accelerators for compliance automation and risk reporting.

    • Automated discovery of assets across environments.
    • Vulnerability scanning & integrations for risk management.
    • How Lansweeper data feeds into JSM + Assets to enrich CMDB and GRC workflows.
    • Practical use case: linking vulnerabilities directly to Jira issues.

    • How Rovo agents augment ITSM teams.
    • Practical examples: triaging tickets, automating repetitive tasks, suggesting responses.
    • Balancing automation with human oversight and expertise.
    • Future outlook: service desks that adapt, learn, and collaborate with agents.

    Speakers

    Magnus Sundset

    Magnus Sundset

    Business Consultant, Eficode

    With 20+ years within the IT industry, Magnus has worked in various roles where customer delivery has been the main focus. With his deep knowledge within ITSM, ESM, ITIL and Agile methods, he brings business and IT together in a unique way.
    Profile_Ciara_Eficode

    Ciara Twomey Nielsen

    Atlassian Solution Architect, Eficode

    With over a decade of experience in IT and consulting, Ciara specialises in helping organisations optimise business processes and enhance collaboration through Atlassian solutions. Her expertise focuses on Rovo and AI-powered teamwork which is powered by Jira Software, Jira Service Management, and Confluence. Passionate about simplifying complexity and empowering clients through knowledge, she enables teams to adopt Atlassian’s latest innovations effectively and deliver lasting value across their organisations.
    Larisa Malea - Lansweeper

    Larisa Malea

    Channel Manager, Lansweeper,

    With over 8 years of experience in the technology industry, Larisa has worked across sectors such as semiconductors and IT. As a Channel Manager at Lansweeper, she focuses on building strong partnerships and developing joint solutions for strategic accounts across EMEA. Her passion for connecting strategy with execution enables teams to collaborate effectively and drive meaningful impact through technology.