Find out how IT teams manage the end-to-end delivery of IT services to customers
This guide provides valuable insights into how IT teams effectively manage the end-to-end delivery of IT services. Learn about the core concept of ITSM, which involves designing, creating, delivering, and supporting customer IT services. It goes beyond basic IT support, covering various workplace technologies, from laptops to critical software applications.
Atlassian takes a team-centric approach to ITSM, prioritizing continuous learning and improvement and empowering IT teams to make informed decisions rather than be restricted by rigid processes or hierarchical structures. By putting IT teams at the center, ITSM practices become more Agile and adaptable to an organization's unique environment.
Explore the influential frameworks of ITIL and DevOps, and understand how these frameworks can work together, promoting collaboration, speed, and a customer-focused approach. Discover the benefits of ITSM, including improved efficiency, cross-department collaboration, and enhanced customer experience.
Gain insight into essential ITSM processes like service request management, knowledge management, incident management, problem management, and change management. These processes enable organizations to respond quickly to incidents, streamline service requests, and drive continuous improvement. Additionally, learn about selecting the right ITSM software and tools that foster collaboration, adaptability, and user-friendly experiences.