Turn your teams into­ high-performing Atlassian users

Do you need to learn the most important tasks to set up a new Jira instance (Jira or Jira Service Management)? In the Jira administration (part 1) course, you will get hands-on experience performing the administration tasks that are common to all three Jira applications.

Topics include a solid introduction to the following areas of Jira administration: 

• User management 
• Global and project permissions 
• Project roles 
• Schemes 
• Configuring issue types, workflows, and screens 

The course includes a variety of business use cases to assist you in understanding Jira administration and its best practices.

Explore more complex schemes, more advanced workflow configuration, as well as board and sprint permissions.

This course continues the same case study in Jira administration (part 1) and goes deeper into the administration tasks covered in part 1.

It is structured around a case study where an organisation creates a set of configurations and schemes to apply to new projects and existing in-progress projects. Real-world examples and best practices are emphasised.

Learn how to use Jira and Confluence together in ways that enable teams to manage projects seamlessly across the two applications. Your teams have a single source of truth for their project - Confluence for knowledge management and Jira for work management.

Linking Confluence pages and Jira issues allows team members to use their tool of choice to see the latest project information. Attendees will:

• Learn the value of using Jira and Confluence together 
• Link Jira issues and Confluence pages 
• Create Jira issues from Confluence 
• Manage product requirements
• Report on Jira projects in Confluence

This course applies to Cloud and Data Center customers. Attendees will be given the option to use either platform for the hands-on labs.

You’ll learn how the auto-scheduler can be used to build plans in the Advanced Roadmaps sandbox and then how to experiment with “what-if” scenarios adjusting scope, resources, and time to improve your long-term planning effectiveness. Get confident with your skills to forecast plans across multiple projects before committing them to your teams' Jira boards.

For anyone new to the Atlassian Cloud version of Jira Service Management, this is a perfect introduction from the perspective of agents and customers. And you don’t need any previous Jira experience.

You will understand the basic Atlassian Jira Service Management concepts.

You will also be able to assist customers with raising service requests while using Jira to manage queues, SLAs, and customer satisfaction levels.

Note: In this course, we will not use Jira Assets (formerly Insight or Opsgenie)—there are other courses for those as shown below.

This course is ideal for service team leaders and project admins without full Jira administration access. If you are looking to become Atlassian certified, this course has been created specifically with the ACP-420 Jira Service Project Administration certification exam in mind.

Get a solid understanding of the configurations under your control and the ramifications of requesting changes from an application administrator. You will learn best practices around shared schemes, permissions, and project configurations.

With this course, you will understand key Atlassian Opsgenie concepts. You will be able to use Opsgenie within JSM (Cloud) to work with, for example, alerts, services, incident management, on-call schedules and call-rotas, and much more. If you are on an IT service or Operations team and are already familiar with JSM, this course is perfect for you.

If you are unfamiliar with the Atlassian Cloud version of Confluence, are new to the tool, or struggling to use it efficiently, this module is a great starting point.

As we dive into the system, you can easily create content. You will also learn how to manage the structure, set up spaces with templates, and work with attachments and files.

Finally, since Confluence is all about collaboration, you will learn helpful collaboration techniques using dynamic and meaningful content macros.

This module for Confluence Admins, is followed by a mentoring session where we cover permissions, housekeeping, and best practices.

Whether you are a new Confluence Admin or have experience, this module is for you if you know the Confluence basics but want to learn more about managing pages and spaces, permissions, configuration, housekeeping, and best practices.

You will also begin to understand many of the more advanced features in Confluence.