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    IT Service Management

    Run your IT services at full speed and with full control

    ITSM JSM-1

    Collaboration and simplicity means great delivery

    Efficient IT Service Management (ITSM) processes promote collaboration, are intuitive to use, and give your customers instant value. ITSM streamlines productivity across the organization with a standardized delivery of services based on business goals.

    Better business performance through improved deliveries

    Eficode can streamline your ITSM. Your productivity will get a significant boost by standardizing delivery, based on your business goals. With a proven track record we help you create, customize, and configure your ITSM processes and ensure that your deliveries are absolutely streamlined in Jira Service Management. 


    Aki Roivanen


    +358 44 7324 287

    Your Specialized Partner

    As an Atlassian Platinum Solution and ITSM Specialized partner - we are best placed to support your ITSM journey.

    We have long experience within IT Service Management as well as ITIL methodology. Our professionals knows Jira Service Management inside out.  


    Get started with ITSM

    Are you new to ITSM, or don't know where to start? That’s okay. There are a few things to think about. Which Atlassian tools to use. Which processes to even start with. And do you have the right skills in your organization?

    The list is extensive, but we are here to help you get started. Our ITSM experts can help you with: 

    • Analyzing your current needs
    • Introducing Atlassian tools and products 
    • Assessing your current knowledge and skills gap
    02 SAFe spots

    Choose and implement the right tools for ITSM

    Technology and tools should support your processes and enhance efficiency. It should automate repetitive work and free up time to deliver value to customers. 

    For numerous organizations we have successfully configured and implemented effective and appreciated ITSM solutions within the Atlassian suite.

    Hexagon process

    Create, customize and configure ITSM processes

    Let your competent IT team shine! Unshackle them and let them develop their own unique ITSM process. Empower them to quickly deliver value to your organization and customers. 

    We have extensive experience in adapting and designing efficient ITSM processes. Such as:

    • IT asset and configuration management
    • Service request management
    • Knowledge management
    • Change management
    • Problem management
    • Incident management
    SAFe spots

    Why Eficode is your ITSM partner

    With our deep knowledge within Atlassian ITSM: Jira Service Management we'll guide you based on your unique situation, needs, size and resources.


    ITSM experts

    Our experts are Atlassian and ITIL certified and will guide you based on your situation, needs, company size and resources. We’ll collaborate closely, communicate and give frequent feedback.

    Delivery model based on experience

    During our many years of ITSM implementations and assignments, we have developed and perfected a delivery model suited for all company sizes and industries. We deliver the greatest possible value in the shortest possible time.

    Atlassian Partner of the Year: ITSM

    Trusted by our customers and trusted by Atlassian. We are proud to say that we have won the Partner of the year Award 2019: ITSM.

    Let's find out how we can
    enhance your IT services