IT Experience Management ITXM

Name: IT Experience Management ITXM
Uploaded: 2024-07-18T13:34:30+03:00
Description: Gary Blower sits down with Charlotte Aleksandrowicz from Elements to discuss IT Experience Management (ITXM) and how service management teams can enhance customer experience. Learn actionable tips for improving Jira Service Management XLAs using Elements Pulse, including best practices in customer engagement, using SLAs/XLAs, and effective feedback collection.

Gary Blower sits down with Charlotte Aleksandrowicz from Elements to discuss IT Experience Management (ITXM) and how service management teams can enhance customer experience. Learn actionable tips for improving Jira Service Management XLAs using Elements Pulse, including best practices in customer engagement, using SLAs/XLAs, and effective feedback collection.

Transcript