Jira Server essentials

How do you get started using Jira? How will it help you with your work and help your team collaborate? This hands-on course provides a solid foundation for using Jira and to all types of users, getting familiar with the three Jira products: Jira Core, Jira Software and Jira Service Desk.

The focus of the course is to get comfortable with Jira through hands-on experience performing the most common tasks, working through real-life scenarios on a preconfigured instance of Jira.

After completing this course, you will be able to:

• Create a Jira issue and progress it through the workflow
• Monitor the issue status as it flows through the workflow using search
• Describe how issues are organized in Jira
• Save a search to simplify status requests
• Modify existing issues, changing priority and assignees
• Update multiple issues in one operation to align with changing business requirements
• Create Pie Chart reports to communicate user utilization and issue complexity
• Communicate progress of project tasks using the Jira dashboard
• Submit service desk request using the Customer Portal
• Organize service desk requests using queues
• Move agile software development issues through the workflow using a Scrum board
• Communicate project process using agile specific reports

Prerequisites

Basic knowledge of Jira.

Certified training

Trainees will receive an official certificate of attendance upon completion.