How do you get started using Jira? How will it help you with your work and help your team collaborate? This hands-on course provides a solid foundation for using Jira and to all types of users, getting familiar with the three Jira products: Jira Core, Jira Software and Jira Service Desk.
The focus of the course is to get comfortable with Jira through hands-on experience performing the most common tasks, working through real-life scenarios on a preconfigured instance of Jira.
After completing this course, you will be able to:
- Create a Jira issue and progress it through the workflow
- Monitor the issue status as it flows through the workflow using search
- Describe how issues are organized in Jira
- Save a search to simplify status requests
- Modify existing issues, changing priority and assignees
- Update multiple issues in one operation to align with changing business requirements
- Create Pie Chart reports to communicate user utilization and issue complexity
- Communicate progress of project tasks using the Jira dashboard
- Submit service desk request using the Customer Portal
- Organize service desk requests using queues
- Move agile software development issues through the workflow using a Scrum board
- Communicate project process using agile specific reports
Prerequisites
Basic knowledge of Jira.
Certified training
Trainees will receive an official certificate of attendance upon completion.

Duration
Half a day

Type
Hands-on course with exercises and learning material

Audience
New Jira Server administrators who administer Jira Software, Jira Service Desk, and/or Jira Core
Empower your entire team with new skills
Contact us to plan this training just for your team.
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