Atlassian recently announced Jira Service Management, the next generation of Jira Service Desk. Jira Service Management is an ITSM solution built on Jira to help IT operations and development teams collaborate at high velocity.

Jira Service Management empowers teams to respond to business changes rapidly and deliver great customer and employee service experiences. In addition to the extensive Jira Service Desk capabilities already known and loved by over 25,000 Atlassian customers, Jira Service Management delivers:

Modern incident management, powered by Opsgenie: "We’ve included on-call scheduling, alerting, incident swarming, and more from our popular Opsgenie product in all cloud plans of Jira Service Management. And we’ve built deeper integrations with Jira Software, Bitbucket, and Confluence, so you can seamlessly orchestrate incident resolution processes that span development and IT operations teams." - Atlassian

Change management, built for the DevOps era: "Your teams can make smarter decisions around changes to services, with richer contextual information – from both your software development as well as infrastructure-related tools. Innovate faster with automated change risk assessments, advanced approval workflows, and deep integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, and CircleCI." - Atlassian

Intuitive, amazing service experiences: "We’ve redesigned the agent experience to better categorize your service requests, incidents, problems, and changes. Leverage new features like bulk ticket actions and the power of machine learning to intelligently categorize similar tickets, and take action quickly." - Atlassian

What’s next with Atlassian? – Upcoming releases of Jira Service Management will incorporate richer asset and configuration management as well as best-in-class conversational ticketing capabilities, through Atlassian's recent acquisitions of Mindville Insight and Halp, respectively.

How can Eficode help you

Eficode has been awarded Atlassian's DevOps Partner of the Year two years in a row and has over 15 years' experience in helping companies to perform better with their Atlassian tools.  These tools are also available as part of the Eficode ROOT DevOps Platform, a software production line offered as a managed service. We help you build efficient software production environments implementing best practices like DevOps, Lean, Agile and SAFe. Eficode is also one of the first Atlassian partners in Europe to provide Jira Align, an enterprise agile solution, for clients to scale their agile ways of working.

Contact Eficode for further information

We’ll help you by assessing the best option possible for your environment, give you information on the pricing, assess your total cost of ownership (TCO) and develop a plan based on your requirements. 


Learn how we can help you with Atlassian tools


Published: Nov 11, 2020