Deepest insights are gained by research.
Our studies span from quick usability evaluations to extensive user research projects, that are accomplished with years of experience. We perform hundreds of user and usability studies every year and combine them with our Service Jam methodology.
Successful service design is based on an in-depth understanding of the clients, service interaction and context, and the surrounding market. To see how the actual users experience and use your service we perform usability testing and evaluations. As a result, we always provide concrete improvement suggestions for your service.
We regard accessibility as a design value. In order to ensure that web services can be used by everyone, including people with disabilities, we evaluate their accessibility and conduct accessibility tests.
Methodologies we master (but are not limited to) include: usability evaluation and usability test, accessibility evaluation, usability in procurement and evaluation as well as interviewing, focus groups, surveys and observation. We also coordinate and perform international studies across the globe.