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Better customer insight through UX research

We make sure that user-centred design is backed by research

We are an experienced and trusted partner for both qualitative and quantitative user research. Successful services increasingly share a common quality: a pleasant user experience.   Good usability, in turn, is a prerequisite for fluent, efficient and error-free use of products and systems.

We are surrounded by more and more data, and suitable use of this data enables good usability, a deeper customer understanding and the creation of new ideas.

Usability testing and User research Methodologies

We research and test usability, user experience, user needs and wishes, and customer experience. We conduct over 100 research projects yearly and meet over 500 users in person. Usability research identifies actual problems in products and services and ensures that decisions in design, service design and product development are based on facts instead of guesswork.

With over 15 years of experience, we offer efficient methodology for qualitative research for identifying the users’ challenges, wishes and needs and for guiding the development of services. Qualitative research creates a deep understanding or the customer and the user.

See our UX and Research services

Eficode research facilities i.e. UX Studio

The usability laboratories and customer research facilities of Eficode's UX Studio offer a perfect setting for high-quality research and service design for varying situations and needs.

We have the right facilities for usability tests, individual interviews and focus group interviews. We have paid special attention to enabling our clients to observe our studies both on site and remotely. We can also conduct the testing at our client’s premises.

Eficode's Research Facilities

Under­standing through data, with the help of analytics

Our analytics services help you increase your understanding of e.g. the use of a product and your clients and facilitate the creation of new ideas for future solutions. We act as your partner in business intelligence, predictive analytics and data science. Together we tailor the best big data service or analytics solution to your needs. The solution can be located in a cloud or outsourced to our local support service. We can take charge of the whole development project, or we can lend you our experienced specialists.

Eficode's analytics services

Contact us for more details


Raino Vastamäki

Director of UX Research

raino.vastamakiconsultancy@eficode.com +358 (0) 50 309 6169