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    Make JSM a perfect fit for both you and your customers

    Jira Service Management services

    Atlassian JSM Hero

    Beat your IT service challenges

    Jira Service Management (formerly Jira Service Desk) is a comprehensive IT Service Management tool that combines streamlined ticketing and service request management to facilitate exceptional service delivery whilst it enables efficient and agile teamwork.

    It’s a powerful yet complex tool. You need to set it up right— configurations, integration and training takes immense resources, especially if you do it in-house. Yet there's no need for you to tackle it alone.

    Get Jira Service Management just right

    We know Jira Service Management (JSM) like the back of our hands. And since we have helped companies of all shapes and sizes to implement and customize JSM, we are ready to step into the role as your trusted advisors, technical experts, trainers, and 24/7 support. 

     

    Aki Roivanen

    Email Aki

    +358 44 7324 287

    How you can benefit from Jira Service Management

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    Let customers serve themselves

    Let your customers make their own self-service requests and find answers on a branded customer service web portal.
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    Provide knowledge in one place

    Give every customer a Confluence-powered knowledge base with all the relevant articles and pages they need, all within the customer service portal.
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    Easy and customizable setup

    Get up and running in minutes. JSM comes loaded with pre-configured templates for IT, development, and business teams, and is easy to customize.
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    Handle any major incident

    Let your teams easily manage incidents, armed with a centralized platform to track, prioritize, and resolve issues efficiently.

    Bring all teams together and deliver amazing customer experience

    Configure JSM for your team's needs

    Improve your team's productivity and workflows with dedicated JSM consultancy, coaching, and mentoring by experts with 20+ years experience.

    SEE OUR SERVICES

    Empower your team with hands-on training

    Our training courses for JSM, Opsgenie and Insight were designed for users of all abilities, to equip teams with the skills for success.

    DISCOVER OUR TRAINING

    Ensure support for your JSM

    Does your business spend too much time managing Atlassian tools? We can help you grow without having to scale resources. Get 24/7 first-line support.

    MORE ABOUT SUPPORT SERVICES

    JSM licenses: get maximum value for money

    Get fully managed renewals, co-terming, free trials, software asset management, and early alerts on price rises.

    MORE ABOUT LICENSE MANAGEMENT

    Your ITSM Specialized Partner

    As an ITSM Specialized Partner, we are perfectly equipped to help you empower your teams to collaborate faster by implementing and optimizing Jira Service Management in your organization.

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    After implementing Jira Service Management (JSM), The Very Group have received great feedback from their colleagues, with an average satisfaction score of 4.9/5 - a far better result than their previous solution. The self-service portal in particular has been a great success, allowing employees to easily search for knowledge articles and track their requests.


    Read case study
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    Let’s find out how your business can get the most out of JSM

    Frequently asked questions about JSM

    Jira Service Management (JSM) is a comprehensive IT service management tool from Atlassian. It combines powerful ticketing and service request management with advanced ITSM capabilities to facilitate efficient service delivery.

    JSM offers comprehensive service capabilities, including incident, problem, change, and request management. It also features SLA tracking, a customer portal for efficient ticketing, and asset and configuration management. With its deep Atlassian integration and support for ITIL processes, JSM enables high-velocity, customer-centric service delivery.

    Yes, Opsgenie, Atlassian's modern incident management platform, is included in Jira Service Management. It aids in effective alerting, on-call scheduling and incident swarming, ensuring quick resolution of IT issues.

    Setting up Jira Service Management involves configuring projects, workflows, and request types. For larger enterprise setups, collaboration with a specialized Atlassian Partner can help optimize the configuration to your specific needs.

    Absolutely, JSM is versatile and can be used by non-IT teams like HR, Legal, and Marketing for service request and task management. Its intuitive interface and configurable workflows make it adaptable to various business needs.

    Jira Service Management is available as a cloud-based solution, and also as data center deployment. This flexibility caters to the needs of businesses with varying infrastructural requirements.

    Jira Service Management follows a user-tier pricing model, with costs varying based on deployment option and user count. As an Atlassian Partner, we will help optimize your licensing, manage co-terming, and enhance cost-effectiveness.