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Design Services

Strategic Design

“Strategic Design transforms a company’s operating methods and develops its expertise with an aim for lasting change.”

What is Strategic Design?

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When is it needed?

Strategic Design is needed when the aim is to develop the operating methods of a company or a community, and respond to rapid changes in the operational environment. A company may also be lacking expertise crucial to operations.

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How does it benefit you?

Strategic Design pays attention to culture, expertise, and practices. The aim is to affect practices and processes, so that the impact is durable and deep-rooted in the company. Defining a new operating model that is customer-centric and participatory is another possible goal.

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How do we do it?

In addition to participatory methods in service design, Strategic Design makes use of change management. A combination of consultancy and training results in competence development.

The best way to develop operating models is through practical experimentation and hands-on work.